Care Guide
Preserve the Beauty of Your Jewellery
Fine jewellery deserves thoughtful care. Follow our guide to keep your pieces radiant for generations.
Daily Care
Cleaning
Gentle cleaning keeps your jewellery luminous without damaging delicate settings.
Clean most pieces with lukewarm water, mild soap, and a soft brush. Rinse thoroughly and pat dry with a lint-free cloth.
Avoid ultrasonic cleaners on pieces with porous stones, pearls, or fragile settings unless advised by our team.
Remove jewellery before applying perfume, lotion, or hairspray — chemicals can dull metals and stones over time.
- Clean diamond pieces weekly for maximum brilliance
- Pearls should only be wiped with a damp cloth
- Never use toothpaste — it can scratch gold and gemstones
Protect & Preserve
Storage
Proper storage prevents scratches, tangling, and tarnish.
Store each piece separately in soft pouches or a lined jewellery box with individual compartments.
Keep chains clasped and lay flat to prevent knots. Hang necklaces on padded hooks when possible.
Store silver in anti-tarnish pouches. Gold and platinum benefit from dry, cool environments away from direct sunlight.
- Use silica gel packets in your jewellery box to control humidity
- Never store wet jewellery — moisture accelerates tarnish
- Keep pieces away from rubber bands and certain woods that emit sulphur
Long-Term Care
Maintenance
Regular checks ensure settings remain secure and clasps function properly.
Inspect prongs, clasps, and links monthly. If anything feels loose, stop wearing the piece and contact us.
Remove jewellery before swimming, exercising, or sleeping. Chlorine, sweat, and pressure can damage settings.
Schedule professional inspections annually — we offer complimentary first-year maintenance on all Shivansh pieces.
- Rotate frequently worn pieces to distribute wear evenly
- Check earring backs regularly for tightness
- Avoid exposing gemstones to extreme temperature changes
On the Go
Travel Tips
Travel with confidence by protecting your pieces every step of the journey.
Use a dedicated travel roll or hard case with individual compartments. Never pack jewellery loose in luggage.
Carry high-value pieces in your hand luggage, never checked baggage.
Photograph your pieces before travel and note serial numbers for insurance purposes.
- Place pieces in sealed bags within your travel case for extra protection
- Avoid wearing your most valuable pieces in unfamiliar environments
- Request a travel certificate from us for international trips
Expert Service
Professional Care
Our atelier offers professional cleaning, polishing, and restoration services.
Professional ultrasonic and steam cleaning restores brilliance to diamonds and most gemstones.
Rhodium replating for white gold, chain soldering, and clasp replacement are available at transparent rates.
Complimentary professional cleaning for the first year on all Shivansh purchases.
- Book a care appointment before major events
- Bring your purchase documentation for faster service
- Ask about our annual care subscription for multiple pieces
Documentation
Certification
Keep your certificates safe — they establish authenticity and support insurance claims.
Every qualifying purchase includes BIS hallmarking and independent stone grading certificates.
Store physical and digital copies separately. We maintain records linked to your unique product code.
Certificates are required for resale, insurance updates, and international travel declarations.
- Scan certificates and store digitally in cloud backup
- Update insurance when adding new pieces
- Contact us for duplicate certificate requests
Our Promise
Warranty
Lifetime craftsmanship support for manufacturing defects on all Shivansh pieces.
Our warranty covers structural defects in settings, clasps, and solder joints — not normal wear or accidental damage.
First resizing within 90 days is complimentary on eligible rings. Repairs outside warranty are quoted transparently.
Register your piece at purchase to activate lifetime support. Keep your product code for all service requests.
- Report defects promptly — early intervention prevents further damage
- Warranty does not cover loss or theft — insure your collection
- Custom and engraved pieces have specific warranty terms — ask your consultant
Need Personalised Care Advice?
Our team can recommend a care routine tailored to your collection.
Contact Us